Job Title: Database Manager
Location: Flexible – Ability to set up a home office is required
Reporting to: Chief Development Officer
Salary: $50,000–60,000 (DOE)
Founded in 1979, Family Equality’s mission is to advance legal and lived equality for lesbian, gay, bisexual, transgender and queer (LGBTQ+) families, and for those who wish to form them, through building community, changing hearts and minds, and driving policy change.
We envision a future where all LGBTQ+ families, regardless of creation or composition, live in communities that recognize, respect, protect, and value them. We envision a world in which everyone has the right and should have the opportunity to form and sustain a loving family, regardless of sexual orientation, gender identity, race, religion, national origin, geography, socioeconomic status, disability, or the intersection of those characteristics. Finally, we envision systems of service and support that are free of discrimination and that maximize opportunities for youth needing permanency and LGBTQ+ adults seeking family formation.
This is a “desk job.” While there is always opportunity for growth within the organization, we are seeking someone who wants to excel at the position of Database Manager. While you will liaise with donors on a regular basis, much of this position is behind the scenes. We are looking for people who WANT to be in this role and will be comfortable doing the administrative tasks associated with the position. We need someone who truly loves numbers and working with database. We also need someone who will be able to work within the details but can keep an eye on the big picture. We need help with donor strategy as well. If this is you, keep reading.
Under the guidance of the Chief Development Officer, the Database Manager is responsible for maintaining the integrity and accuracy of Family Equality’s constituent and donor database, housed in Salesforce. The Database Manager will field and prioritize data requests, produce high quality reports and lists, manage fundraising event data, manage data flow between Salesforce and other applications (including Salesforce NonProfit Success Pack, MailChimp, Classy, Intacct, Greater Giving, Eventbrite, etc.), manage highly customized donation and solicitation tracking documents for board members, and coordinate the gift entry and acknowledgement process.
This position coordinates database maintenance and access for all of Family Equality’s departments, as well as develops and delivers training to ensure all staff can access and update database records.
The successful candidate will have meticulous attention to detail and act in an energetic, ambitious, goal-oriented, and creative manner. The candidate will have the ability to work both independently and collaboratively and will also have a talent for organizing and strategically building infrastructure.
Family Equality is a distributed organization, with employees throughout the country. The Database Manager is a fulltime position and may work from a home office anywhere in the United States, or from our office in New York City (COVID-19 notwithstanding).
Update and maintain constituent and donor records in the Family Equality database.
- •Run, distribute, and design weekly, monthly, quarterly, and annual reports from the database, performing ad-hoc reporting as requested to assist in the acquisition, renewal, stewardship, recognition, and annual recaps of individual, event, corporate, and foundational giving.
- Manage relationships with vendor account representatives, including Salesforce, Classy, Greater Giving, Eventbrite, etc.
- Track gift solicitations by our Board of Directors and major donors, regularly updating and maintaining individual tracking workbooks.
- Train new and existing staff and interns on effective database use.
- Work closely with the Finance Department to ensure that all donor revenue in the database is reconciled with accounting software (currently Intacct).
- Design and implement data hygiene practices that ensure the accuracy of donor tracking, including individual, corporate, event, and foundational giving, while maintaining confidentiality of all donor information.
- Manage integration of data between Salesforce and other platforms and trouble-shoot when synchronization issues arise.
- Manage donor entry and acknowledgement processes.
- Produce reports, run mail merges, and provide updated language for acknowledgment letters to go out on a regular basis (to be signed by other Development team staff members).
- Have a strong familiarity of all our donors and their giving capacity, and work with the CDO and CEO on donor strategy.
- Create event registration and donation forms using Salesforce-connected apps, including NonProfit Success Pack, Classy, Greater Giving, Eventbrite, etc.
- Track and manage fundraising event data, including guest registration information, VIP list management, and associated giving.
- Manage donor entry and acknowledgement processes.
- Manage, train, and provide overall registration and data management leadership to event staff, vendors, contractors, and volunteers, before, during, and after events.
- Provide administrative support to the event leadership team, as assigned.
- Process mailings for direct appeal projects, possibly including identifying new donors.
- Pull segmented lists for direct mail appeals and coordinate with the communications team.
- Track and report on results from direct appeal efforts.
- Work with the Finance Department to manage Accounts Receivables (A/R), ensuring that outstanding giving and pledge giving are followed up on promptly and accurately.
- Work with the Director of Corporate and Foundation Relations to ensure grant application procedures are properly captured in Salesforce.
Required knowledge, skills, and abilities:
A successful candidate must have a “can do” attitude, enjoy a fast-paced environment, be highly organized without losing sight of larger objectives, meet deadlines, and be committed to justice and equality for the LGBTQ+ community.
The qualified individual must pay exceedingly close attention to detail, have excellent judgment, and have the ability to work in a changing environment. The ability to work on multiple projects simultaneously and prioritize appropriately is a must.
- Demonstrated record of success in managing large databases or CRMs, ideally in a nonprofit setting.
- Knowledge of cultivation, solicitation, and stewardship strategies and techniques, particularly around individual, corporate, and foundation fundraising techniques.
- Adept at handling change management with a diverse group of individuals and perspectives on the team.
- Self-motivation and discipline, able to regularly set and achieve work goals.
- Excellent organizational, interpersonal, and networking skills with teams, as well as with individuals.
- Ability to maintain a high level of poise and professionalism in all circumstances.
- Ability to initiate and build relationships with a range of constituents, from colleagues, to vendors, to donors, interacting via telephone, in writing, and in person.
- Demonstrated ability to take primary responsibility for diverse number of projects and to complete them in a timely manner with limited supervision.
- Ability to work collaboratively in a team setting.
- Ability to work occasional nights and weekends, as needed.
- Ability to travel throughout the continental United States (5-6 times per year, on average).
- Willingness to perform administrative functions as needed, such as scheduling meetings/travel, tracking correspondence, and routine constituent interaction.
Education and experience:
- A bachelor’s degree or equivalent experience and 3-5 years in database management.
- Excellent oral and written communication skills.
- Experience as a Salesforce administrator, preferably in a nonprofit setting with direct NPSP experience.
- Experience with Microsoft Office suite, especially Excel and Word; experience with project management tools such as Asana; and experience with event management tools such as Eventbrite.
How to Apply
To apply, please submit an application on Idealist.
Family Equality provides a team-based environment and we value the benefits of a diversified workplace.
Women, people of color, transgender individuals and members of other underrepresented populations are strongly encouraged to apply.
Family Equality is an equal employment opportunity employer and does not discriminate based on age, citizenship, color, creed, physical or mental disability (including HIV status), ethnicity, family responsibilities, gender identity and expression, marital status, matriculation, national origin, physical appearance, race, religion, political affiliation, sex, sexual orientation, union membership, veteran status or other unlawful factors, with respect to recruiting, hiring, job assignment, promotion, discipline, discharge, compensation, training and other terms, conditions and privileges of employment.